Help & FAQ
Ordering & Payment
What payment methods do you accept? We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.
Shipping & Delivery
Where do you ship? We currently ship only to the United States, Canada, and Australia.
How long does shipping take?
- United States: 7-20 business days
- Canada: 10-25 business days
- Australia: 10-30 business days
Is there a shipping cost? Exact shipping costs are calculated for you at checkout.
Why isn't the tracking link working once I receive an email confirmation on the order? Tracking information will be available 24-48 hours after processing your order.
Please note when tracking international orders use: https://parcelsapp.com/en
Returns & Refunds
Do you accept returns? We do not accept returns. However, if your item arrives damaged or if you receive the wrong product, please contact us, and we will consider issuing a refund.
General Inquiries
How can I contact you? You can reach us at info@eurekapetfinds.com.
What are your business hours? Our normal business hours are Monday to Friday, 9:00 AM – 5:00 PM (Central Time) Sturdays 9:00M - 12:00PM (Central Time)